Contact us

The fastest way to reach the EduPrefect team:

Email: [email protected]
WhatsApp: +234 803 880 3020
Hours: Mon to Fri, 9am to 5pm WAT. We aim to reply within one business day.

Common questions

I can’t sign in / I don’t have an account.

There’s no public sign-up: every EduPrefect account starts with an invitation from your school. Parents: your school sends you a link. The page it opens sets up your account and connects your child in one go, so you don’t need an account first. If you have no link, ask your school’s registrar or administrator to send one. Teachers and staff: ask your school’s administrator to invite you. If the invitation page won’t let you finish, contact us.

Forgotten your password? Contact us using the details above and tell us which school you’re with, and we will help you get back in.

Sign-in keeps failing? After five wrong passwords your account locks, and the app shows only “Sign in failed (403)”. The lock lifts by itself after a day. Staff can ask their school’s administrator to unlock it sooner; for parents, waiting is the only option today.

I’m a parent — how do I see my child?

The invitation link from your school connects your account to your child when you complete it. If you’re signed in but a child isn’t showing, contact your school’s registrar and ask them to link your guardian record to that child.

Fees & payments.

Invoices and receipts appear in the app. Payments are processed by a licensed provider (Paystack); EduPrefect never stores your card details. For a question about a specific charge, contact your school’s bursar.

Notifications.

The apps can send push notifications for receipts, attendance and announcements. You can turn these on or off at any time in your device’s Settings → Notifications.

Data, privacy & deleting my account.

See our Privacy Policy for how we handle data under the NDPA. Because schools manage accounts, you can request account deletion or deletion of personal data by contacting your school’s administrator or emailing [email protected]. Some official school records may need to be retained, anonymised, or handled by the school where legally or contractually required.

For schools

Run a school and want onboarding help, training, or a demo? Email [email protected] or book a demo. You can also sign in to the admin console at app.eduprefect.com.

EduPrefect is operated by Caramel Cove Limited.

Help and support