Help & support

Contact us

The fastest way to reach the EduPrefect team:

• Email: [email protected]
• WhatsApp: +234 803 880 3020
• Hours: Mon–Fri, 9am–5pm WAT. We aim to reply within one business day.

Common questions

I can’t sign in / I don’t have an account.

EduPrefect accounts are created by your school — there’s no public sign-up in the apps. If you’re a parent or teacher and don’t have access yet, ask your school’s administrator or registrar to invite you. If you’ve forgotten your password, use “Forgot password” on the sign-in screen.

I’m a parent — how do I see my child?

Your school links your account to your child’s record. If your child isn’t showing, contact your school’s registrar to confirm your guardian record is connected.

I teach at more than one school.

The Teacher app supports staff who work at multiple schools. Each school invites you separately; you can switch between them in the app once each invite is accepted.

Fees & payments.

Invoices and receipts appear in the app. Payments are processed by licensed providers (Paystack, Monnify); EduPrefect never stores your card details. For a question about a specific charge, contact your school’s bursar.

Notifications.

The apps can send push notifications for receipts, attendance, announcements, and reminders. You can turn these on or off at any time in your device’s Settings → Notifications.

Data, privacy & deleting my account.

See our Privacy Policy for how we handle data under the NDPA. Because schools manage accounts, you can request account deletion or deletion of personal data by contacting your school’s administrator or emailing [email protected]. Some official school records may need to be retained, anonymised, or handled by the school where legally or contractually required.

For schools

Run a school and want onboarding help, training, or a demo? Email [email protected] or book a demo. You can also sign in to the admin console at app.eduprefect.com.

EduPrefect is operated by Caramel Cove Limited.